WASHINGTON -- February 21, 2014 -- For the fourth consecutive year, the Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy receives the highest customer satisfaction score among the nation’s public and private mail-order pharmacies, according to a respected, independent study.“Our Nation’s Veterans deserve a first-class pharmacy as a part of the exceptional health care available,” said Secretary of Veterans Affairs Eric K. Shinseki. “It is an honor to hear from Veterans that we are delivering on that commitment.”
The 2013 independent study was conducted by J.D. Power. Veterans were asked to rate VA on cost competitiveness, delivery, ordering process and customer service experience.
Out of 1,000 possible points, VA scored 871. This was the highest score among participating mail-order pharmacies. read more>>>
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