A little over a year ago, VBA's claims backlog went under 300,000. As of yesterday, there were just under 380,000 total claims in the inventory, and of those, only 119,710 were older than 125 days. On average, FDCs are now taking 143 days to complete. These statistics, and more--and archives--are available on VBA's Performance page. These numbers illustrate several things, namely that VBA isn't done, it has more work to do, but that it IS making progress to fulfill its promise to deliver timely and accurate benefits.
We want you to know how VBA is performing on behalf of our nation's Veterans, their families and survivors. Weekly reports from our 56 regional offices let you see our progress in processing Compensation, Pension, and Education benefits. You can also download a spreadsheet to see the most recent week's worth of performance data.
Look below to get access to detailed claims data weekly, but here's the big picture: VBA currently serves about 4 million Veterans who receive compensation and pension benefits. In the past four years alone, VBA has added more than 940,000 Veterans to the VBA compensation rolls, more than the active duty Army and Navy combined. In fiscal year 2012, VBA delivered $54 billion in compensation and pension benefits. Learn more about the VBA's claims inventory.
The reports below contain data covering claims inventory, claims backlog, claims accuracy, and Fully Developed Claims. We can see that VBA employees are completing more compensation claims than ever before. More than three million claims were processed in the past three fiscal years, three times the amount completed in 2000. Quality is also increasing as quality ratings were up 4 percent in the past year, reversing a four-year decline. Here is some information about the different ways we track our progress: read more>>>