Jun 6, 2014 - VA's Strategic Plan is available online to read or download at www.va.gov/performance. The plan provides a six-year blueprint for VA goals and initiatives. This is an interview of VA Acting Asst. Sec. Robert Snyder about the plan.
VA Fiscal Year 2014-2020 Strategic PlanThe VA FY 2014-2020 Strategic Plan builds on past accomplishments to drive further improvements in quality, customer service, preparedness, and management systems by shifting the focus from improvement within a service or benefit delivery program to coordinating and integrating across programs and organizations. It also includes an emphasis on outcomes for the Veteran, and putting the Veteran in control of how, when, and where they wish to be served. find out more>>>
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