January 30, 2014 - “Calm down.”Apparently, that’s the one thing you don’t want to say to someone who’s come to you seeking solace and advice, but whose emotions are getting a bit escalated as they talk about the pain and anger they’re feeling inside.
“De-escalating someone is an art,” said Sarah Oury, a former Army captain who now works as a peer support specialist at the San Diego VA. Her job is to provide comfort, support and hope to fellow Veterans suffering with post traumatic stress disorder and other mental health challenges.
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