WASHINGTON – January 29, 2014 - The Department of Veterans Affairs (VA) decreased the time it takes to process requests for GI Bill benefits for returning students by nearly 50 percent compared to fiscal year 2012. VA attributes the faster process in large part to improved claims automation that uses rules-based, industry-standard technologies to deliver Veterans’ benefits.“We are happy to report that our students are seeing a reduction in the amount of time it takes to process their education claims thanks to an automated, digital process making it easier for Veterans, Servicemembers and their families to attend post-secondary education and enroll for continuing semesters,” said Under Secretary for Benefits Allison A. Hickey. “This automation has not only improved education benefits processing, it has allowed us to shift resources to other priorities, like improving timeliness of disability compensation decisions. It’s a great example of how technology is helping us to transform the way we do business and better serve Veterans.” read more>>>
New Online Complaint System Empowers Students, Strengthens Enforcement WASHINGTON, D.C. – January 30, 2014 - The Departments of Veterans Affairs, Defense, Education and Justice, along with the Consumer Financial Protection Bureau and the Federal Trade Commission announced today the launch of a new online complaint system designed to collect feedback from veterans, service members and their families who are experiencing problems with educational institutions receiving funding from Federal military and veterans educational benefits programs, including benefits programs provided by the Post-9/11 GI Bill and the DoD Military Tuition Assistance Program.
The centralized online reporting system is designed for veterans, service members and eligible dependents to report negative experiences with educational institutions; and gives the federal government the information needed to identify and address unfair, deceptive, and misleading practices and ensure high quality academic and student support services are available for veterans, service members, and their families.
“The online complaint system empowers veterans and their dependents and provides them a direct line to VA and our partner agencies,” said Allison A. Hickey, Under Secretary for Benefits, Department of Veterans Affairs. “The feedback we receive from veterans, service members and their families will help us strengthen enforcement of the ‘Principles of Excellence’ for institutions of higher learning serving veterans and their families to ensure students are receiving the education benefits they have earned and deserve.” read more>>>
No comments:
Post a Comment